Questions, answeredin one place.

ZentroHestia connects tenants with verified rental properties through a managed platform. You can search listings by location, budget, and furnishing type. When you find a property you like, you can express interest and our team helps coordinate the next steps — from property visits to agreement execution. The entire process is designed to be transparent, fast, and broker-free.

No. ZentroHestia operates on a zero-brokerage model for tenants. There is no brokerage fee, service charge, registration fee, or any hidden cost for discovering and renting a property through our platform. You pay only your rent and security deposit directly as per the rental agreement. Our revenue comes from property management services, not tenant fees.

You will typically need a valid government-issued photo ID (Aadhaar card, PAN card, or passport), proof of current address, employment verification (salary slips, offer letter, or business registration for self-employed individuals), and passport-sized photographs. Specific requirements may vary depending on the property and the owner preferences. Having these documents ready speeds up the process significantly.

Every property listed on ZentroHestia goes through a review process before it is published. We verify the property details, ownership documentation, and listing accuracy. However, we always recommend visiting the property in person before finalising. If anything about a listing seems inconsistent or unclear, contact our team and we will investigate.

Yes, and we strongly recommend it. After expressing interest in a property, our team can help coordinate a visit at a time convenient for both you and the owner. We advise visiting during daylight hours to properly assess natural light, ventilation, and neighbourhood conditions. You can visit multiple properties before making a decision.

Go to the Owner Dashboard or the property listing page, submit your property details including photos, rent amount, amenities, and furnishing status, and complete the guided onboarding flow. Our team reviews the submission for accuracy and completeness. Once approved, your property is published and visible to tenants searching in your area. The listing process is free.

Yes. There is no charge for listing your property on ZentroHestia. We believe owners should not have to pay to make their property visible to potential tenants. Our business model is based on managed rental services — not listing fees. If you opt for additional property management services, those are covered under a separate service agreement.

Your property is published on our platform and promoted to active tenant searchers in your area. We also reach tenants through search engine visibility, social media presence, and direct referrals. Interested tenants go through a screening process before their enquiry reaches you. This means you receive qualified leads, not random enquiries from unverified strangers.

Yes. If your property information changes — such as rent adjustment, new amenities, or furnishing updates — contact the team with the updated details. We will review and update the listing accordingly. Keeping your listing current and accurate attracts better tenant matches and reduces unnecessary enquiries.

This is one of the core problems ZentroHestia solves. Our managed rental service handles day-to-day property operations on your behalf — tenant communication, rent collection, maintenance coordination, and compliance paperwork. You get regular updates and clear visibility into your property status without needing to be physically present.

We currently focus on Pune and surrounding areas, covering popular localities including Hinjewadi, Baner, Wakad, Kothrud, Aundh, Viman Nagar, Kharadi, Hadapsar, and more. We are expanding to additional cities based on demand. If your property is outside our current coverage area, contact us — we may still be able to help or add your area to our expansion plans.

Most rental platforms are listing portals — they help owners list and tenants search, but the relationship ends at discovery. ZentroHestia is a managed rental platform. We handle the entire rental lifecycle: onboarding, listing, tenant screening, agreement support, and ongoing property management. This means less work for owners, better outcomes for tenants, and no brokerage for anyone.

We take data protection seriously. Personal information is collected only for service delivery purposes and is handled in accordance with our Privacy Policy. We do not sell personal data to third parties. We apply reasonable security safeguards to protect your information from unauthorized access. For full details, please review our Privacy Policy page.

Security deposit amounts vary by property and are set by the owner. In Pune, the standard range is 2 to 3 months rent for residential properties. The exact deposit amount is specified in the rental agreement. Under the Model Tenancy Act 2021, the recommended cap for residential security deposits is two months rent. The refund terms, deduction criteria, and timeline are all documented in the agreement.

Rent payment methods and schedules are specified in your rental agreement. Typically, tenants pay via bank transfer or UPI on a fixed date each month. For properties under our managed service, we handle rent collection and owner payouts through structured processes. Payment receipts and transaction records are maintained for both parties.

Yes. Every tenancy facilitated through ZentroHestia includes a formal written agreement covering rent amount, deposit terms, duration, maintenance responsibilities, notice period, and all standard clauses. In Maharashtra, this is typically a Leave and Licence agreement. We recommend registration for legal enforceability, and our team can guide you through the process.